Our suggestion is that you save yourself some time and trouble by asking the first customer service agent right away if they will have the authority to provide you with your desired result (a refund, cancellation, etc). If you find a better and even more direct way to reach Airbnb, especially higher-level staff members capable of actually making decisions, please post it here so we can share with others! It should be noted that Airbnb customer service is notoriously weak and all “front line” agents are very restricted in their abilities, so there is a very good chance that they will not be able to resolve your issue to your satisfaction. Host or Guest Concerns: Aisling Hassell, Global Head of CX Chesky, CEO of Airbnb can be reached at either Customer Service is horrible! Read 15 Reasons Airbnb Customer Service is terrible from world-famous travel blogger, Asher Fergusson. If you’d like to try a long-shot, you can email these people: The way Airbnb prefers to be contacted is via their messaging center, here: The best toll-free phone number for calling Airbnb Customer Service is 1-85 (Even with this number, the average wait time is between 7 and 12 minutes).Īnother number that works well in the USA for local callers is 1-41 Since the company tries their best to hide this information, we have decided to publish it here! We regularly receive questions from frustrated and angry Airbnb Hosts and Guests seeking a direct phone number to contact Airbnb.
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